Shipping & Returns

Shipping Policy:

1. Processing Time:

   • Orders are processed within 1-2 business days of receipt, excluding weekends and holidays. Any delays in processing times will be communicated promptly to customers.

2. Shipping Methods:

   • We offer standard and expedited shipping options during checkout. The shipping cost and estimated delivery times will be provided at the time of purchase.

3. Shipping Locations:

   • Turbo Flame Hub currently ships to addresses within Australia. For international shipping, please contact our customer service for specific details and arrangements.

4. Order Tracking:

   • Customers will receive a shipping confirmation email with a tracking number once their order has been dispatched. This allows real-time tracking of the shipment's progress.

5. Shipping Partners:

   • Turbo Flame Hub partners with reputable shipping carriers to ensure the timely and secure delivery of your orders.

6. Shipping Charges:

   • Shipping charges are calculated based on the selected shipping method, package weight, and destination. Customers will be informed of the shipping costs during the checkout process.

7. Delivery Issues:

   • In the rare event of delivery issues or lost packages, Turbo Flame Hub will work with the shipping carrier to resolve the matter promptly. Customers are encouraged to contact our customer service for assistance.

Returns and Refunds Policy:

1. Return Eligibility:

   • Customers may return products within 30 days of receiving their order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. Return Process:

   • To initiate a return, customers must contact Turbo Flame Hub's customer service to receive a Return Merchandise Authorization (RMA) number. This number must be included with the returned items.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Turbo Flame Hub. We recommend using a trackable shipping method to ensure the safe return of items.

4. Refund Process:

   • Once the returned items are received and inspected, Turbo Flame Hub will issue a refund to the original payment method within 5 business days. Refunds do not include the original shipping costs.

5. Exchanges:

   • Turbo Flame Hub does not offer direct exchanges. Customers can return the original item and place a new order for the desired product.

6. Damaged or Defective Items:

   • If customers receive damaged or defective items, Turbo Flame Hub will provide a prepaid return label and a replacement will be sent once the damaged or defective items are returned and inspected.

7. Contact Information:

   • For questions, concerns, or assistance with shipping and returns, customers can contact Turbo Flame Hub's customer service at turboflamehub@gmail.com.

This Shipping and Returns Policy is subject to change without notice. Please check our website for the most up-to-date policy information.